Terms of service

Terms & Conditions

Effective date: May 14, 2026

Last updated: May 14, 2026

These Terms & Conditions (the "Terms") apply to your access to and use of cutawaypoint.com and any related online store, checkout, product pages, emails, content, features, customer support, and services operated under the cutawaypoint brand (together, the "Website").

The Website is operated by Meridiem35 Oy, a company based in Finland ("cutawaypoint", "we", "us", or "our"). By accessing the Website, placing an order, creating an account, submitting content, or interacting with the Website, you agree to these Terms and to the policies referenced in them, including our Shipping Policy, Refund / Final Sale Policy, Privacy Policy, Cookie Policy, Product Safety & Use Disclaimer, and any product-specific warnings or checkout disclosures.

If you do not agree to these Terms, do not use the Website or place an order.

Important customer notices before ordering

IMPORTANT FINAL SALE NOTICE: All sales are final for change of mind, buyer remorse, preference, incorrect size selection, duplicate ordering, accidental ordering, dislike of the Product, customer failure to read Product information, or similar customer-preference reasons. This does not limit any mandatory legal rights for damaged, defective, incorrect, missing, undelivered, unsafe, materially misdescribed, delayed, or legally refundable orders.

IMPORTANT SHIPPING AND DELIVERY NOTICE: We currently ship only to accepted mainland United States addresses. Processing and delivery estimates are estimates, not guarantees, unless we expressly state a guaranteed date for a specific order.

IMPORTANT DUTIES-PAID SHIPPING NOTICE: Eligible orders shipped to the mainland United States are intended to be fulfilled using a duties-paid shipping method. This means standard import duties, import taxes, tariffs, customs processing charges, brokerage fees, carrier collection fees, and similar import charges known to us are intended to be included in the checkout total for eligible orders, unless the product page or checkout clearly states otherwise. If a carrier asks you to pay an unexpected import-related charge, contact us before paying so we can review the issue.

IMPORTANT PRODUCT SAFETY NOTICE: Products are for ordinary consumer, recreational, or sporting use only unless the Product page expressly states otherwise. Eyewear, if displayed on the Website, is not currently offered for purchase unless the Product page and checkout clearly allow purchase. Do not rely on any Product as certified safety equipment, protective sports equipment, prescription eyewear, or occupational personal protective equipment unless the exact Product page expressly identifies the applicable standard or certification.

1. Business identity and contact information

The Website is operated by the business identified below:

Legal name / operator: Meridiem35 Oy
Brand: cutawaypoint
Website: cutawaypoint.com
Business ID / Y-tunnus: 3620684-4
VAT ID, if applicable: FI36206844
Registered office / mailing address: PL 999, 42011 YRITYSLOKERO, Finland
Business mailing address / C/O: PL 999, 42011 YRITYSLOKERO, Finland
Customer support email: info@cutawaypoint.com
Legal notice / complaint email: info@cutawaypoint.com
Phone or other direct contact method: info@cutawaypoint.com

2. Agreement to these Terms and policy hierarchy

These Terms incorporate by reference our Privacy Policy, Cookie Policy, Shipping Policy, Refund / Final Sale Policy, Product Safety & Use Disclaimer, Import / Customs / Third-Party Fulfillment Notice, Checkout & Product Page Disclosures, and any Product-specific terms, warnings, limitations, disclaimers, or notices shown on the Product page, at checkout, in your order confirmation, or in other written materials provided by us.

If these Terms conflict with Product-specific terms shown on a Product page, at checkout, or in an order confirmation, the Product-specific terms control for that Product or order, except where applicable law requires otherwise.

If these Terms conflict with our Privacy Policy, the Privacy Policy controls with respect to the collection, use, disclosure, and protection of personal information. If these Terms conflict with our Refund / Final Sale Policy or Shipping Policy, the more specific policy controls for the relevant return, refund, cancellation, shipping, delivery, customs, or fulfillment issue, except where applicable law requires otherwise.

Your electronic acceptance, including clicking a checkout button, submitting an order, or otherwise using the Website or store, has the same effect as a written signature to the maximum extent permitted by applicable law.

3. Eligibility, accounts, and children

The Website and store are intended for use by adults. By using the Website, placing an order, creating an account, submitting information, or otherwise interacting with us, you represent that you are at least 18 years old, at least the age of majority in your place of residence, and have legal capacity to enter into these Terms.

The Website and store are not directed to children under 13 years of age. You may not use the Website, create an account, place an order, submit personal information, or otherwise interact with us if you are under 13. If we learn that we have collected personal information from a child under 13 without legally required parental consent, we may delete that information and cancel any related account, order, or transaction, except where applicable law requires otherwise.

You are responsible for maintaining the confidentiality of any account login credentials, device access, email account, phone number, payment method, and other information used in connection with the Website or store. You agree to notify us promptly if you believe your account, payment method, email address, phone number, order, or other information has been used without authorization.

4. Sales territory, freight forwarders, and restricted addresses

The Website and store are intended for customers located in the mainland United States. We currently accept orders only for delivery to mainland United States addresses that are accepted at checkout.

We may refuse, cancel, limit, hold, or require additional verification for orders involving addresses outside our supported shipping area, freight forwarders, package forwarding services, reshippers, mail drops, virtual addresses, hotels, temporary addresses, parcel lockers, PO boxes, military addresses, restricted addresses, high-risk addresses, undeliverable addresses, or addresses associated with fraud, chargebacks, customs risk, sanctions risk, or policy abuse.

If you use a freight forwarder, package forwarding service, reshipper, mail drop, virtual address, hotel, temporary address, parcel locker, third-party recipient, or other non-standard delivery arrangement, you do so at your own risk. To the maximum extent permitted by applicable law, delivery to the address provided at checkout completes our delivery obligation, even if the package is later lost, delayed, refused, seized, damaged, returned, abandoned, misdelivered, or assessed additional charges after forwarding or transfer.

You are responsible for ensuring that any Product you purchase, receive, forward, export, re-export, resell, transfer, or use is lawful and appropriate for the destination, recipient, activity, and intended use.

5. Product information, unavailable eyewear listings, and safety disclaimers

We make reasonable efforts to display and describe Products accurately. However, Product descriptions, images, colors, dimensions, weights, specifications, materials, packaging, labels, included accessories, availability, and other information may vary, may be incomplete, may contain errors, or may be changed by suppliers, manufacturers, fulfillment partners, or us without notice, except where applicable law requires otherwise.

Unless expressly stated in writing for a specific Product, Products are not prescription products, vision-correction products, occupational personal protective equipment, industrial safety equipment, ballistic equipment, certified sports eye protectors, certified impact-protection equipment, or professional sports safety equipment.

Eyewear items, if displayed on the Website, are intended to remain sold out and unavailable for purchase unless we later make a specific eyewear Product purchasable through the Product page and checkout. A sold-out or unavailable eyewear listing is not an offer to sell that Product and should not be relied on as a current safety, certification, performance, or availability claim.

For eyewear Products, any general references to "eyewear," "sports eyewear," "pickleball eyewear," "active eyewear," "durable," "comfortable," "lightweight," "UV," "polarized," "anti-fog," "scratch-resistant," "impact," or similar terms are general product descriptions only unless the Product page expressly identifies a specific tested standard, rating, certification, or compliance claim for that exact Product.

Unless expressly stated in writing for a specific Product, our eyewear Products are non-prescription consumer eyewear only and are not prescription eyewear, vision-correction eyewear, safety glasses, industrial safety equipment, occupational personal protective equipment, ballistic eyewear, certified sports eye protectors, or certified impact-protection equipment.

No Product can eliminate all risk of injury, accident, impact, exposure, vision issues, property damage, or other harm. No eyewear Product can eliminate all risk of eye injury, facial injury, impact, accident, impaired vision, exposure, property damage, or other harm. Do not use our eyewear as protective equipment or for any activity requiring certified safety eyewear unless the Product page expressly states the applicable certification or standard for that exact Product.

References to pickleball, racket sports, sports, training, outdoor use, or active use do not mean that a Product is certified, safety-rated, impact-rated, or suitable as protective sports equipment unless expressly stated for that specific Product.

6. Non-prescription eyewear, vision, fit, and no medical advice

Unless expressly stated otherwise for a specific Product, our eyewear Products are non-prescription consumer eyewear only.

Our Products, Website content, product descriptions, images, marketing materials, customer-support communications, AI-assisted content, and other materials are not medical advice, eye-care advice, optometry advice, ophthalmology advice, sports-safety advice, or professional advice.

We do not diagnose, treat, cure, prevent, or advise on any eye condition, vision condition, medical condition, injury, disease, sensitivity, allergy, or health concern.

If you need prescription lenses, vision correction, occupational safety eyewear, sport-specific certified eye protectors, or advice about an eye condition, injury, medical condition, or vision concern, you should consult a qualified optometrist, ophthalmologist, physician, safety professional, coach, or other appropriate professional before purchasing or using a Product.

Fit, comfort, coverage, lens tint, visibility, fogging, glare reduction, field of view, and suitability for a particular activity are subjective and may vary by user, body, face shape, environment, lighting, weather, humidity, activity, and intensity of use.

You should not use any eyewear Product if it impairs your vision, distracts you, causes discomfort, causes irritation, does not fit securely, becomes damaged, or is otherwise unsuitable for the activity or environment.

7. Recreational activities and assumption of risk

Sports, exercise, outdoor activities, racket sports, pickleball, tennis, training, competition, travel, and other recreational activities involve inherent and unavoidable risks, including risk of collision, impact, fall, equipment failure, impaired visibility, weather exposure, property damage, bodily injury, eye injury, facial injury, or other harm.

You are solely responsible for deciding whether a Product is appropriate for your intended activity, environment, skill level, health, vision, fit, comfort, and risk tolerance.

Unless expressly stated in writing for a specific Product, our Products are not designed, tested, certified, or intended to prevent injury in any sport, competition, workplace, industrial environment, hazardous environment, or other high-risk activity.

If your activity requires certified safety equipment, specialized eyewear, sports eye protectors, occupational safety equipment, or other specialized equipment, you are responsible for obtaining equipment specifically designed and certified for that use.

To the maximum extent permitted by applicable law, you knowingly and voluntarily assume the risks associated with your use of Products in sports, exercise, outdoor, travel, recreational, or other activities.

8. Product care, cleaning, storage, modification, and normal wear

You are responsible for using, cleaning, maintaining, storing, and inspecting Products in accordance with any instructions, warnings, labels, Product information, and common-sense care practices.

Products may be damaged by improper cleaning, abrasive cloths, harsh chemicals, alcohol, solvents, extreme heat, direct sunlight, pressure, bending, impact, dropping, crushing, moisture, salt water, cosmetics, sunscreen, sweat, oils, improper storage, or other conditions.

For eyewear Products, lenses, frames, coatings, hinges, nose pads, screws, tints, finishes, and accessories may scratch, loosen, discolor, wear, fog, degrade, or otherwise change over time with normal use.

Normal wear and tear, scratches, cosmetic changes, fading, discoloration, odor, loose parts from ordinary use, accidental damage, misuse, improper storage, improper cleaning, unauthorized repair, modification, or use outside the Product's intended purpose are not defects unless applicable law requires otherwise.

You should inspect Products before each use. Do not use a Product if it is cracked, scratched, bent, loose, weakened, broken, modified, improperly fitting, uncomfortable, visually distorting, or otherwise unsafe.

9. Materials, chemical exposure, allergies, and warnings

Product materials, coatings, finishes, dyes, lenses, frames, nose pads, hinges, screws, packaging, cases, cloths, accessories, and other components may vary by supplier, manufacturer, batch, model, color, or production run.

We make reasonable efforts to provide material and warning information where available, but we do not guarantee that all Product materials, components, finishes, coatings, treatments, packaging materials, or potential allergens are fully listed, complete, current, or error-free, except where applicable law requires otherwise.

Products may contain or come into contact with plastics, metals, nickel, rubber, silicone, adhesives, coatings, dyes, cleaning agents, packaging materials, or other substances that may cause irritation, allergic reaction, sensitivity, discoloration, odor, or other reaction in some users.

If you experience irritation, discomfort, allergic reaction, impaired vision, injury, or any other adverse reaction, stop using the Product immediately.

Where required, Products may include chemical-exposure warnings, including warnings under California Proposition 65 or other applicable laws.

10. Manufacturers, suppliers, and third-party warranties

Products may be designed, manufactured, supplied, packaged, labeled, stored, fulfilled, or shipped by third-party manufacturers, suppliers, sourcing agents, warehouses, fulfillment partners, or other third parties.

Unless expressly stated otherwise in writing by us, we are not the manufacturer of the Products. Product names, descriptions, specifications, materials, certifications, labels, instructions, warnings, packaging, test reports, supplier statements, manufacturer statements, and other Product information may be provided by third parties.

To the maximum extent permitted by applicable law, we are not responsible for third-party manufacturer or supplier statements, warranties, guarantees, certifications, test reports, specifications, instructions, warnings, claims, packaging, labeling, availability, production changes, substitutions, or discontinuations, except where we expressly adopt them in writing or where applicable law requires otherwise.

Any manufacturer warranty, supplier warranty, certification, test report, rating, standard, guarantee, or after-sales support applies only if expressly stated for the specific Product and is subject to the issuing party's terms, limitations, exclusions, procedures, and availability.

Third-party manufacturer or supplier information, labels, warnings, certifications, test reports, specifications, or marketing materials do not create a warranty by us unless we expressly adopt them in writing for the specific Product.

11. Product availability, inventory, backorders, substitutions, and split shipments

Product availability, inventory, variants, colors, sizes, models, packaging, accessories, and estimated shipping times may change at any time without notice.

We do not guarantee that any Product, variant, color, size, model, accessory, bundle, promotion, or price shown on the Website will remain available, even after an order is submitted, except where applicable law requires otherwise.

We may limit quantities, discontinue Products, remove listings, update Product information, cancel Products, reject orders, or cancel affected items if inventory, supplier availability, fulfillment capacity, compliance, customs, tariff exposure, quality control, fraud risk, pricing errors, listing errors, or other operational issues arise.

If part of an order is unavailable, delayed, discontinued, mispriced, affected by a supplier issue, or otherwise unable to be fulfilled, we may cancel the affected item, fulfill the available items, split the order into multiple shipments, provide a revised estimate, offer a substitute, or take other reasonable action, except where applicable law requires otherwise.

Product packaging, labels, accessories, instructions, and minor Product details may vary by supplier, manufacturer, batch, color, model, production run, or fulfillment location, provided the Product remains materially consistent with the Product ordered, except where applicable law requires otherwise.

12. No pre-orders, waitlists, back-in-stock alerts, and not-yet-available Products

We do not currently offer pre-orders and we do not accept payment for Products that are not available for order at checkout.

A Product shown as "sold out," "coming soon," "waitlist," "back in stock soon," "notify me," "early access," or similar does not guarantee availability, pricing, shipment, delivery, allocation, or order acceptance.

Joining a waitlist, signing up for a back-in-stock alert, receiving an early-access message, or receiving a promotional message does not reserve inventory, guarantee price, guarantee availability, or create a right to purchase.

If we later choose to offer pre-orders, we will update the relevant Product page, checkout disclosures, and policy wording before accepting pre-order payments.

13. Orders, payment, pricing errors, and cancellations

By placing an order, you make an offer to purchase the Products in your cart under these Terms and any Product-specific terms shown on the Product page, at checkout, or in your order confirmation.

We may accept or reject any order in our discretion, to the maximum extent permitted by applicable law. An order is not accepted until we confirm acceptance or ship the Product, even if your payment method has been authorized or charged. Order confirmation does not guarantee Product availability, supplier availability, inventory allocation, shipment, or delivery.

We reserve the right to refuse, cancel, limit, hold, or require additional verification for any order before shipment if we believe, in our reasonable judgment, that the order may involve fraud, payment risk, chargeback risk, return abuse, reseller activity, customs or tariff risk, supplier or inventory issues, pricing or listing errors, address issues, sanctions or restricted-party concerns, legal or regulatory risk, or violation of these Terms.

Payment must be made using an accepted payment method at checkout. You represent that you are authorized to use the payment method provided and that all billing, shipping, and contact information is accurate and complete.

If you have a problem with your order, please contact us first so we can try to resolve it. This does not limit any non-waivable rights you may have to dispute a charge with your payment provider, bank, card network, or other legally available dispute process. We reserve the right to contest chargebacks, provide order records, tracking information, delivery confirmation, customer communications, policy disclosures, and other evidence to payment processors, banks, card networks, or dispute-resolution providers.

14. Important prices, currency, taxes, duties, tariffs, and import responsibility

For these Terms, “eligible duties-paid orders” means orders accepted at checkout for delivery to a supported mainland United States address, unless the Product page, cart, checkout, order confirmation, or customer support communication clearly states that a specific Product, route, address, or order is not duties-paid. Duties-paid shipping does not apply to unsupported destinations, freight forwarders, package forwarders, reshippers, customer-caused customs issues, address errors, refused delivery, optional upgrades, remote area charges, or non-standard delivery arrangements, except where applicable law requires otherwise.

Duties-paid shipping does not mean that a Product is legally duty-free, tariff-free, tax-free, customs-free, or exempt from import rules. It means standard import-related charges known to us are intended to be handled through the checkout total or fulfillment route for eligible duties-paid orders, rather than collected from you at delivery.

Prices are shown in the currency displayed at checkout. Unless expressly stated otherwise at checkout, prices do not include sales tax, use tax, value-added tax, remote area charges, address correction charges, failed-delivery charges, optional shipping upgrades, or other charges that are not part of standard duties-paid import handling for your specific order.

Some Products may ship from outside the United States, including China. For eligible duties-paid orders, standard import duties, import taxes, tariffs, customs processing charges, brokerage fees, carrier collection fees, and similar import charges known to us are intended to be handled through our supplier, logistics provider, customs broker, carrier, or fulfillment route before delivery to the customer. You should not normally be asked to pay additional standard import-related charges on delivery for an eligible duties-paid order.

If a carrier, customs broker, postal operator, or other party requests an unexpected import-related payment, you should contact us before paying so we can review the issue. We may ask for a copy or photo of the payment request, tracking information, carrier notice, invoice, receipt, or other information needed to investigate.

You are responsible for providing complete, accurate, and truthful information needed for shipment, customs clearance, delivery, and fraud prevention. For eligible duties-paid orders, we, our supplier, logistics provider, carrier, customs broker, or other fulfillment partner may arrange import clearance and related import handling. You authorize us and our fulfillment partners to use the order information you provide for shipping, customs clearance, import processing, delivery, and related compliance purposes. We are not responsible for delay, non-delivery, seizure, return, additional charges, or other loss caused by incomplete, inaccurate, misleading, or unlawful information provided by you, except where applicable law requires otherwise.

If you refuse delivery, fail to provide information required for customs clearance, fail to collect a package, use an unsupported address, use a forwarding service, provide inaccurate information, or otherwise cause a package to be returned, abandoned, destroyed, or undeliverable, we may deduct from any refund the original shipping cost, return shipping cost, carrier fees, storage fees, handling costs, supplier charges, and any other non-recoverable costs we incur, except where applicable law requires otherwise. If the refusal is caused by an unexpected import-related payment request on an eligible duties-paid order, contact us promptly so we can review the issue before any final resolution is decided.

15. Shipping, delivery estimates, and risk of loss

Shipping is governed by our Shipping Policy, which forms part of these Terms. We currently ship only to mainland United States addresses accepted at checkout.

Processing times, shipping times, transit times, and delivery dates are estimates only unless we expressly state in writing that a specific shipment or delivery date is guaranteed for a specific order. A delivery estimate is not a guarantee that an order will be delivered by that date.

We use the processing and delivery estimates shown at checkout as our current good-faith estimates. If we cannot ship your order within the stated shipment timeframe, we will notify you and provide a revised estimate where available. Where required by applicable law, we will offer you the option to consent to the delay, cancel the order or affected item, or receive a refund for the unshipped item.

Delivery is complete when the carrier, postal operator, or delivery provider records delivery to the shipping address, parcel locker, mailroom, reception desk, building, or other delivery location associated with the address provided at checkout, unless applicable law requires a different rule.

Unless applicable law requires a different rule, risk of theft, loss, misplacement, or damage passes to you when the carrier, postal operator, or delivery provider records delivery to the shipping address or delivery location associated with the address you provided.

If a package is marked delivered but you cannot locate it, you must promptly check the delivery area, household members, neighbors, mailroom, reception desk, parcel locker, property manager, and carrier tracking information before contacting us.

16. Important returns, refunds, final sale, and evidence preservation

Returns, exchanges, refunds, cancellations, and store credits are governed by our Refund / Final Sale Policy and any Product-specific terms shown on the Product page or at checkout. Our Refund / Final Sale Policy forms part of these Terms.

IMPORTANT FINAL SALE NOTICE: All sales are final for change of mind, buyer remorse, preference, incorrect size selection, duplicate ordering, accidental ordering, failure to read Product information, failure to review shipping estimates, failure to collect a package, or similar customer-preference reasons. This does not limit mandatory legal rights for damaged, defective, incorrect, missing, undelivered, unsafe, materially misdescribed, delayed, or legally refundable orders.

Nothing in these Terms limits any non-waivable rights you may have under applicable law for Products that are defective, damaged on arrival, materially different from what was ordered, not delivered, or otherwise required by law to be refunded, replaced, repaired, or cancelled.

Please contact us within 7 days after delivery so we can investigate quickly if you believe a Product is defective, damaged, incorrect, or materially misdescribed. This reporting window does not limit any mandatory rights that cannot legally be waived. To help us review the issue, we may request your order number, a description of the issue, and reasonable photos or videos showing the Product, packaging, shipping label, defect, damage, or incorrect item.

You must preserve the Product, packaging, labels, inserts, accessories, shipping materials, photos, videos, tracking records, and other evidence reasonably necessary to investigate a claim. We may deny or limit a discretionary remedy if evidence is discarded, altered, unavailable, incomplete, or inconsistent, except where applicable law requires otherwise.

We may deny a return, refund, replacement, exchange, or store credit if we reasonably believe the request involves fraud, abuse, chargeback misuse, wardrobing, false claims, altered evidence, repeated excessive requests, refusal to cooperate with investigation, or violation of these Terms.

17. Store credit, gift cards, discretionary remedies, and partial refunds

We may, at our discretion, offer store credit, gift cards, discount codes, partial refunds, replacements, exchanges, repairs, or other goodwill remedies in situations where a refund, replacement, exchange, repair, or other remedy is not required by applicable law.

Any goodwill remedy offered by us does not create an obligation to provide the same or similar remedy in the future and does not waive our rights under these Terms or applicable law.

Where applicable law requires a refund to the original payment method or another specific form of refund, we will provide the legally required refund instead of store credit, a gift card, or another discretionary remedy.

Gift cards or store credits, if offered, are subject to the expiration, fee, disclosure, and consumer-protection rules required by applicable law. We do not impose expiration dates or fees on gift cards or store credits except where legally permitted and clearly disclosed.

18. Product safety, recalls, and corrective actions

We may investigate, suspend sales, cancel orders, issue notices, request information, request photos or videos, request return or disposal of Products, provide warnings, provide replacements, provide refunds, contact suppliers or manufacturers, or take other corrective action if we believe a Product may be defective, unsafe, non-compliant, mislabeled, misdescribed, subject to recall, or otherwise affected by a safety, quality, supplier, regulatory, customs, or legal issue.

You agree to promptly stop using any Product and follow any safety notice, recall notice, corrective-action instruction, return instruction, disposal instruction, or other Product-related instruction we provide.

If you believe a Product is defective, unsafe, damaged, mislabeled, incorrectly described, or has caused or may cause injury, property damage, or another safety issue, you must stop using the Product and contact us promptly with your order number, Product details, description of the issue, and relevant photos, videos, packaging, labels, and other evidence.

We may share information about Product issues, safety complaints, incidents, injuries, defects, non-compliance, recalls, corrective actions, orders, customers, suppliers, manufacturers, carriers, or fulfillment partners with regulators, government authorities, payment processors, insurers, legal advisors, suppliers, manufacturers, marketplaces, platforms, carriers, customs brokers, or other relevant third parties where we believe it is reasonably necessary or legally required.

19. AI-assisted content and automated tools

Some content on our Website, in marketing materials, customer support materials, product descriptions, images, translations, summaries, emails, or other communications may be created, drafted, edited, translated, enhanced, summarized, or reviewed with the assistance of artificial intelligence, automation tools, third-party software, or similar technologies.

AI-assisted content may contain errors, omissions, outdated information, formatting issues, or inconsistencies. We may modify, remove, correct, or update AI-assisted content at any time without notice.

AI-assisted content is provided for general informational and commercial purposes only. It does not create any warranty, guarantee, certification, professional advice, safety representation, medical advice, legal advice, or binding commitment unless expressly stated in these Terms, the applicable Product page, checkout, order confirmation, or other written policy issued by us.

If we use an automated chatbot, virtual assistant, or similar tool, responses may be automated or AI-assisted. Such responses are provided for convenience only and do not override these Terms, our policies, the Product page, checkout, order confirmation, or applicable law.

20. Customer support, complaints, legal notices, and electronic records

Customer support is provided in English.

Customer support is provided for convenience and does not create any warranty, guarantee, certification, legal advice, medical advice, safety representation, or binding commitment unless expressly confirmed in writing by an authorized representative of us.

Statements made by customer support, chat tools, automated tools, AI-assisted tools, social-media accounts, influencers, affiliates, creators, suppliers, carriers, fulfillment partners, or other third parties do not modify these Terms, our policies, Product-specific terms, order terms, or applicable law unless expressly confirmed in writing by an authorized representative of us.

To submit a complaint, order issue, legal notice, safety concern, intellectual-property notice, or other formal communication, you must contact us using the contact information provided on the Website, in these Terms, or in your order confirmation.

You agree that these Terms, our policies, Product pages, checkout pages, order confirmations, shipping confirmations, support messages, emails, notices, disclosures, and other communications may be provided electronically, except where applicable law requires another form of notice or consent.

You agree that electronic records, electronic communications, electronic signatures, checkbox acceptances, button clicks, account actions, order submissions, payment authorizations, IP addresses, timestamps, device information, browser information, server logs, tracking records, delivery scans, customer-support records, and other business records may be used to evidence your agreement, order activity, communications, delivery status, policy acceptance, and transaction history.

21. Promotions, email marketing, and service communications

We may offer promotions, discount codes, referral rewards, giveaways, contests, bundles, free gifts, limited-time offers, influencer codes, affiliate links, or other promotional offers from time to time.

Promotions are subject to these Terms and to any additional terms, restrictions, eligibility requirements, expiration dates, exclusions, quantity limits, geographic limits, and instructions provided with the promotion.

We may modify, suspend, cancel, reject, or refuse any promotion, discount code, referral reward, giveaway entry, affiliate code, or other offer at any time if we believe it involves error, fraud, abuse, reseller activity, bot activity, multiple accounts, artificial entries, technical malfunction, platform issue, payment risk, policy circumvention, or violation of these Terms.

We may send transactional or service-related communications to the email address, phone number, or other contact information you provide, including order confirmations, payment notices, shipping updates, delivery updates, customer-support messages, return or refund communications, fraud-review requests, safety notices, recall notices, legal notices, and policy updates.

Transactional or service-related communications are not promotional messages and may be sent even if you opt out of marketing communications, except where applicable law requires otherwise.

We may send marketing emails where permitted by law, including where you subscribe, create an account, make a purchase, or otherwise consent where required. Marketing emails will include an unsubscribe mechanism. You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

We do not use SMS/text-message marketing, abandoned-cart texts, or promotional text messages unless we separately provide mobile terms, obtain any required consent, and offer required opt-out instructions.

22. Reviews, testimonials, user submissions, and influencer content

If you submit, upload, send, tag, post, review, comment, message, email, or otherwise provide content to us or about us, including reviews, testimonials, feedback, photos, videos, social-media posts, product-use content, questions, suggestions, or other materials, you are responsible for that content.

You represent and warrant that your submission is truthful, accurate, based on your own genuine experience where applicable, not misleading, not confidential, and does not violate any law, third-party right, intellectual-property right, privacy right, publicity right, platform rule, or these Terms.

You may not submit content that is false, fake, AI-generated to misrepresent a real customer experience, misleading, defamatory, obscene, harassing, threatening, abusive, discriminatory, unlawful, infringing, sexually explicit, spam, promotional, malware-related, or otherwise objectionable.

By submitting content to us or tagging, mentioning, or otherwise making content available to us in connection with our brand, Website, store, Products, or services, you grant us a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable, perpetual, irrevocable license to use, reproduce, display, publish, edit, crop, adapt, translate, distribute, create derivative works from, and otherwise exploit that content, in whole or in part, in any media, channel, format, or platform, including our Website, store, advertising, emails, social media, and other marketing, except where applicable law requires otherwise.

Influencers, affiliates, creators, ambassadors, reviewers, or other third parties may receive compensation, commissions, discounts, free products, gifts, store credit, or other benefits from us. Such material connections must be clearly and conspicuously disclosed where required by applicable law, platform rules, or our written creator, affiliate, or influencer instructions. Promotional partners may not make medical, safety, certification, protective, guaranteed-delivery, duty-free, tariff-free, or Product-performance claims unless we have approved those claims in writing for the exact Product.

We do not knowingly create, buy, sell, request, publish, or display fake reviews or testimonials. We do not require reviews to be positive, and any incentive offered for a review must be disclosed and must not be conditioned on the sentiment of the review.

We do not suppress, hide, remove, or discourage negative reviews solely because they are negative. We may remove, reject, or limit reviews that are fake, abusive, unlawful, irrelevant, misleading, contain personal information, violate platform rules, or otherwise violate our review policy or these Terms.

23. Intellectual property and infringement complaints

The Website, store, brand names, logos, designs, text, graphics, photographs, videos, product images, page layouts, icons, software, code, product descriptions, marketing materials, policies, and other content are owned by us, licensed to us, or used with permission, and are protected by intellectual-property, unfair-competition, and other laws.

You may access and use the Website and store only for your own personal, non-commercial shopping purposes. You may not copy, reproduce, modify, adapt, translate, scrape, download, distribute, sell, resell, exploit, create derivative works from, reverse engineer, or otherwise use any part of the Website, store, Products, content, brand assets, or materials without our prior written permission, except where applicable law expressly allows otherwise.

You may not use our brand names, logos, Product images, Product descriptions, packaging, labels, trademarks, domain names, social-media handles, or other brand assets to advertise, list, resell, or promote Products without our prior written permission.

If you believe that content on the Website or store infringes your copyright, trademark, publicity right, privacy right, or other legal right, you may submit a written notice using the contact information provided on the Website or in these Terms. Your notice should include your full legal name and contact information, identification of the right you claim has been infringed, identification of the allegedly infringing material and its location, a good-faith statement, an accuracy and authority statement, your physical or electronic signature, and supporting evidence reasonably necessary to evaluate the complaint.

If the complaint relates to U.S. copyright law or user-generated content, you may use our intellectual-property complaint procedure. intellectual-property notices and counter-notices must include the information required by that policy. We may remove, disable, restrict, or restore content according to the intellectual-property complaint procedure, applicable law, platform rules, and our reasonable review process.

We may remove, disable, restrict, modify, or investigate content that we believe may infringe third-party rights, violate these Terms, create legal risk, or otherwise affect our business, without admitting liability or wrongdoing.

24. No resale, bulk orders, marketplace listings, or brand misuse

Products are sold only for personal, non-commercial use unless we expressly agree otherwise in writing.

You may not purchase, use, copy, photograph, advertise, list, resell, export, re-export, distribute, repackage, relabel, bundle, modify, or commercially exploit Products, packaging, labels, images, descriptions, brand names, logos, trademarks, content, or other materials for resale or commercial purposes without our prior written permission.

You may not list, advertise, sell, or offer Products on any marketplace, ecommerce platform, social-commerce platform, auction site, classified site, retail store, wholesale channel, dropshipping store, affiliate store, or other sales channel without our prior written permission.

You may not represent or imply that you are our authorized reseller, distributor, wholesaler, agent, affiliate, partner, sponsor, representative, or approved seller unless we expressly confirm that relationship in writing.

We may refuse, cancel, limit, hold, or require additional verification for any order that we believe may involve resale, bulk purchasing, dropshipping, arbitrage, marketplace listing, export, re-export, fraud, chargeback risk, promotion abuse, policy circumvention, or unauthorized commercial activity.

We are not responsible for Products purchased from unauthorized sellers, resellers, marketplaces, third-party listings, auction sites, social-commerce sellers, classified listings, or other unofficial channels.

25. Prohibited uses, fraud prevention, sanctions, and compliance

You may use the Website and store only for lawful, personal, non-commercial shopping purposes and in accordance with these Terms.

You may not use the Website, store, Products, checkout, contact forms, customer support, reviews, accounts, discount codes, promotions, or other services to violate applicable law; engage in fraud, payment abuse, chargeback abuse, return abuse, refund abuse, false claims, identity misuse, unauthorized payment use, address manipulation, promotion abuse, reseller activity, arbitrage, or policy circumvention; provide false or unauthorized billing, shipping, customs, identity, contact, payment, tax, or order information; scrape, crawl, copy, harvest, index, monitor, reverse engineer, interfere with, overload, bypass, test, scan, probe, or compromise the Website or systems; use bots, scripts, automated tools, fake accounts, bulk purchasing systems, malware, spyware, denial-of-service tools, or other harmful or unauthorized technologies; submit fake reviews, fake testimonials, AI-generated fake customer experiences, manipulated ratings, spam, unlawful content, infringing content, defamatory content, abusive content, or content intended to mislead customers or manipulate platform systems; misuse promotions, discount codes, referral programs, giveaways, affiliate links, creator codes, reviews, or loyalty rewards; resell, export, re-export, transfer, modify, relabel, repackage, commercially exploit, or distribute Products without our prior written permission; purchase, use, export, re-export, transfer, or supply Products in violation of sanctions, export controls, import controls, restricted-party rules, embargoes, or other trade-compliance restrictions; or otherwise act in a way that we reasonably believe may harm us, our customers, our suppliers, our service providers, our systems, or our business.

We may refuse, cancel, limit, hold, investigate, or require additional verification for any order, account, transaction, return, refund, support request, review, or submission that we believe may violate these Terms, applicable law, sanctions or trade-compliance rules, payment rules, platform rules, supplier requirements, or our fraud-prevention standards.

We may disclose relevant information to payment processors, banks, card networks, fraud-prevention providers, carriers, suppliers, platforms, law-enforcement authorities, regulators, or other third parties where we believe it is reasonably necessary to investigate, prevent, or respond to fraud, abuse, security incidents, legal violations, chargebacks, customs issues, sanctions concerns, or other misuse.

26. Third-party services, suppliers, platforms, and links

We may use third-party platforms, apps, payment processors, fraud-prevention providers, analytics providers, marketing providers, review tools, customer-support tools, suppliers, manufacturers, sourcing agents, warehouses, fulfillment partners, postal operators, customs brokers, carriers, and other service providers to operate the Website, process orders, accept payments, prevent fraud, fulfill Products, arrange shipping, provide support, manage communications, and improve our business.

Third-party services may be subject to their own terms, privacy policies, availability, technical limitations, fees, restrictions, and decisions. We do not control and are not responsible for third-party platforms, apps, processors, suppliers, manufacturers, fulfillment partners, carriers, customs brokers, websites, links, tools, integrations, outages, errors, delays, refusals, restrictions, suspensions, or decisions, except where applicable law requires otherwise.

Third-party apps, platforms, payment tools, checkout tools, review tools, tracking tools, videos, embeds, and integrations may have accessibility, compatibility, availability, or technical limitations outside our reasonable control.

We reserve the right to change, suspend, replace, or discontinue any third-party service, supplier, fulfillment method, payment method, shipping method, app, integration, or external link at any time without notice, except where applicable law requires otherwise.

27. Website accessibility, technical compatibility, and access issues

We aim to make the Website and store reasonably accessible and usable, and we may update, test, modify, or improve accessibility features over time.

The Website, store, checkout, apps, integrations, payment tools, review tools, tracking tools, images, videos, PDFs, third-party content, and other features may not be fully accessible, compatible, uninterrupted, secure, or error-free for every user, device, browser, operating system, assistive technology, network, location, or configuration.

We are not responsible for access issues, display issues, checkout issues, payment issues, errors, outages, incompatibilities, or limitations caused by your device, browser, operating system, network, settings, assistive technology, third-party apps, third-party platforms, or other factors outside our reasonable control, except where applicable law requires otherwise.

If you experience difficulty accessing the Website, reading content, using checkout, reviewing policies, viewing Product information, or contacting us, you should contact us using the contact information provided on the Website or in your order confirmation. More information is available in our Accessibility Statement.

Nothing in these Terms limits any accessibility right, disability right, reasonable-accommodation right, refund right, cancellation right, or consumer right that cannot be waived by contract under applicable law.

28. Language, translations, summaries, and interpretation

These Terms are drafted in English. Any translations, summaries, excerpts, FAQs, chatbot responses, AI-assisted explanations, product-page snippets, marketing summaries, social-media captions, or customer-support explanations are provided for convenience only.

If there is a conflict between the English version of these Terms and any translation, summary, excerpt, FAQ, chatbot response, AI-assisted explanation, product-page snippet, marketing summary, social-media caption, or customer-support explanation, the English version controls to the maximum extent permitted by applicable law.

No translation, summary, FAQ, chatbot response, AI-assisted explanation, product-page snippet, advertisement, social-media post, influencer statement, customer-support message, or informal communication modifies these Terms unless expressly confirmed in writing by an authorized representative of us.

29. State-specific consumer notices

Nothing in these Terms limits any non-waivable consumer rights you may have under the laws of your state, territory, or place of residence.

Some jurisdictions do not allow certain disclaimers, exclusions, limitations of liability, refund limitations, warranty limitations, shortening of limitation periods, jury-trial waivers, class-action waivers, or choice-of-law or forum-selection provisions. In those jurisdictions, the relevant provisions of these Terms apply only to the maximum extent permitted by applicable law.

If you are a California resident, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs regarding complaints or grievances. The Complaint Assistance Unit may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.

30. Important warranty disclaimer

IMPORTANT WARRANTY DISCLAIMER: To the maximum extent permitted by applicable law, the Website, store, content, services, and Products are provided on an "as is," "as available," and "with all faults" basis, unless expressly stated otherwise in writing.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, COMPATIBILITY, DURABILITY, SAFETY, PERFORMANCE, AND COURSE OF DEALING.

We do not warrant that any Product will meet your expectations, intended use, activity, body, fit, comfort preference, appearance preference, performance expectation, or subjective requirements, except where expressly stated in writing for that specific Product or where applicable law requires otherwise.

Any warranties, guarantees, certifications, ratings, standards, specifications, or performance claims apply only if expressly stated in writing for the specific Product, model, batch, use condition, and limitation identified.

Nothing in these Terms limits any non-waivable rights you may have under applicable law, including rights that cannot be excluded, restricted, or modified by contract.

31. Important limitation of liability

IMPORTANT LIMITATION OF LIABILITY: To the maximum extent permitted by applicable law, we and our owners, officers, directors, employees, contractors, agents, suppliers, manufacturers, warehouses, fulfillment partners, service providers, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, loss of data, loss of goodwill, business interruption, replacement costs, personal inconvenience, emotional distress, reputational harm, or other intangible losses, arising out of or related to your use of the Website, store, services, content, or Products.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, STORE, SERVICES, CONTENT, OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

The limitations in this section apply whether the claim is based on contract, tort, negligence, strict liability, product liability, warranty, statute, misrepresentation, consumer-protection law, or any other legal theory, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence where not excludable, or any other liability that cannot lawfully be excluded or limited.

32. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless us and our owners, officers, directors, employees, contractors, agents, suppliers, manufacturers, warehouses, fulfillment partners, service providers, affiliates, and licensors from and against any claims, demands, losses, liabilities, damages, judgments, penalties, fines, costs, expenses, and fees, including reasonable attorneys' fees, arising out of or related to your breach of these Terms or any applicable policy, misuse of the Website or Products, violation of law or third-party rights, inaccurate or unlawful information provided to us, fraud or chargeback misuse, modification or resale of a Product, failure to follow Product instructions or warnings, or any claim made by a third party arising from your conduct, content, address information, order activity, or Product use.

We reserve the right to control the defense and settlement of any matter subject to indemnification, and you agree to cooperate with us in the defense of such claims.

33. Governing law and disputes

These Terms, the Website, the store, and any purchase of Products are governed by the laws of Finland, without regard to conflict-of-law rules, except where applicable mandatory consumer-protection law requires otherwise.

Nothing in these Terms deprives you of any mandatory consumer-protection rights that cannot be waived by contract under the laws of your place of residence or any other applicable law.

Before starting any legal claim, you agree to contact us first and provide a reasonable opportunity to resolve the dispute informally.

To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the store, the Products, or any order must be brought only on an individual basis and not as a plaintiff, class member, representative, or participant in any class, collective, consolidated, private attorney general, or representative action.

To the maximum extent permitted by applicable law, you and we waive any right to a jury trial for any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the store, the Products, or any order.

Subject to any mandatory consumer forum rights that cannot be waived, the courts of Finland will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Website, the store, the Products, or any order.

34. Events outside our control and discontinuation

To the maximum extent permitted by applicable law, we are not responsible for delay, non-performance, failure to fulfill, failure to deliver, or other loss caused by events outside our reasonable control.

Events outside our reasonable control may include supplier delays, manufacturing delays, inventory shortages, customs delays, carrier delays, postal delays, import or export restrictions, tariffs, government action, war, terrorism, civil unrest, labor disputes, strikes, epidemics, pandemics, natural disasters, extreme weather, fire, flood, accidents, power outages, internet outages, platform outages, payment processor outages, cyberattacks, security incidents, logistics disruptions, or other events beyond our reasonable control.

We may modify, suspend, restrict, replace, or discontinue any part of the Website, store, Products, services, payment methods, shipping methods, suppliers, fulfillment methods, content, promotions, or features at any time without notice, except where applicable law requires otherwise.

35. Time limit for claims

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to the Website, store, Products, services, order, payment, shipment, delivery, return, refund, or these Terms must be brought within one year after the claim arose, or within the shortest period permitted by applicable law if a one-year period is not enforceable.

Nothing in this section limits any non-waivable limitation period, consumer right, product-safety right, refund right, warranty right, recall right, reporting right, or other right that cannot be shortened, restricted, or waived by contract under applicable law.

36. Miscellaneous terms

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

No customer-support message, chatbot response, social-media message, supplier statement, influencer statement, or other informal communication modifies these Terms unless expressly confirmed in writing by an authorized representative of us.

These Terms, together with the policies and Product-specific terms incorporated by reference, form the entire agreement between you and us regarding the Website, store, Products, services, and orders, and replace any prior or contemporaneous communications, understandings, or agreements on those subjects.

Any provisions that by their nature should survive termination, cancellation, fulfillment, delivery, refund, account closure, or discontinuation will survive, including provisions relating to intellectual property, user submissions, payment obligations, chargebacks, disclaimers, limitation of liability, indemnification, disputes, governing law, and miscellaneous terms.