Refund policy

Refund / Final Sale Policy

Effective date: May 14, 2026


Last updated: May 14, 2026


This Refund / Final Sale Policy applies to purchases made through cutawaypoint.com and forms part of our Terms & Conditions.

1. Important all sales final notice

IMPORTANT FINAL SALE NOTICE: All sales are final for change of mind, buyer remorse, preference, incorrect size selection, duplicate ordering, accidental ordering, dislike of the Product, customer failure to read product information, or similar customer-preference reasons. This does not limit mandatory legal rights for damaged, defective, incorrect, missing, undelivered, unsafe, materially misdescribed, delayed, or legally refundable orders.


Nothing in this policy limits any mandatory rights that cannot legally be waived.

2. Cancellation requests after payment

Because fulfillment may begin soon after payment, cancellation requests after payment are not guaranteed. If your order has not yet entered fulfillment, we may cancel it at our discretion. If you made a mistake, contact us immediately. We may try to help, but we do not guarantee that changes or cancellations can be made after payment submission.


This does not limit any cancellation, delay, refund, or other rights you may have under applicable law, including any mandatory right to cancel or receive a refund due to delayed shipment, non-shipment, non-delivery, defective goods, incorrect goods, or any other situation where applicable law requires a remedy.

3. Mandatory-law exceptions and eligible order problems

This policy does not limit mandatory rights that cannot legally be waived. If a Product arrives damaged, defective, materially different from what you ordered, incorrect, missing, unsafe, or undelivered, or if a refund is legally required, please contact us within 7 days of delivery or, for non-delivery, within 7 days after the estimated delivery window has passed, so we can investigate quickly. This reporting window does not limit any mandatory rights that cannot legally be waived.


To help us review the issue, we may request:


  • your order number;

  • the email address used for the order;

  • a clear description of the issue;

  • clear photo or video evidence where applicable;

  • a photo of the shipping label and packaging if the issue relates to shipping, damage, wrong item, or missing item;

  • photos of all contents received if the issue relates to missing or incorrect items;

  • a description of how the Product was used, stored, inspected, and discovered to be defective if the issue relates to product performance; and

  • any other information reasonably requested to investigate the issue.

4. Available resolutions

Depending on the circumstances and applicable law, we may offer one or more of the following resolutions:


  • refund to the original payment method;

  • replacement shipment;

  • reshipment to the original address or a corrected address;

  • partial refund;

  • coupon or discount code;

  • store credit;

  • instructions to keep, dispose of, return, or stop using a Product;

  • supplier or carrier investigation; or

  • no discretionary resolution if the claim is unsupported, fraudulent, abusive, prevented from reasonable investigation, caused by misuse, caused by normal wear and tear, or otherwise not eligible under this policy, except where applicable law requires a remedy.


Do not send Products back unless we instruct you to do so. Unauthorized returns may be refused, discarded, or not refunded, except where applicable law requires otherwise.

5. Damaged items

If your Product arrives damaged, please contact us within 7 days of delivery so we can investigate quickly. This reporting window does not limit any mandatory rights that cannot legally be waived. We may request photos or video showing the Product, packaging, and shipping label. Do not continue using damaged sports gear, eyewear, or accessories. We may request additional information before approving a resolution.

6. Defective items

If you believe a Product is defective, please contact us within 7 days of delivery, or as soon as the defect is discovered if applicable law requires a longer period, so we can investigate quickly. Include photos, video, and a description of how the Product was used, inspected, stored, and maintained. We may deny claims caused by misuse, improper storage, modification, normal wear and tear, accident, failure to inspect, failure to follow warnings, or use outside the Product's intended purpose, except where applicable law requires otherwise.

7. Wrong item or missing item

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of delivery so we can investigate quickly. This reporting window does not limit any mandatory rights that cannot legally be waived. We may request your order number, photos of the package contents, and a photo of the shipping label. We may provide a replacement, refund, coupon, store credit, or other resolution depending on the circumstances and applicable law.

8. Safety-related complaints

If a Product appears unsafe, fails during use, or causes injury or property damage, stop using it immediately and contact us. Include the order number, Product name, batch or label information if available, photos or video, description of the issue, and whether any injury or property damage occurred. Safety-related claims may require additional review and may be handled differently from ordinary refund requests.

9. Late delivery

Delivery estimates are not guarantees unless expressly stated for a specific order. If we cannot ship your order within the stated shipping timeframe, we will notify you and provide a revised estimate where available. Where required by applicable law, we will offer you the option to consent to the delay, cancel the order or affected item, or receive a refund for the unshipped item. If the estimated delivery window has passed, contact us for review so we can investigate with suppliers, customs brokers, carriers, or logistics partners.

10. Delivered but not received

If tracking shows delivered but you did not receive the package, please contact us within 7 days of the delivery scan so we can investigate quickly. This reporting window does not limit any mandatory rights that cannot legally be waived. We may require you to check the delivery address, household members, neighbors, building reception, mailroom, parcel lockers, porch, garage, carrier, and delivery instructions. We may assist with an investigation, but a delivered scan does not automatically qualify for a refund.

11. Refund timing

If a refund is approved, it will usually be issued to the original payment method. Approved refunds are usually submitted to the original payment method within 5-10 business days after approval, although payment processors and banks may take additional time to process and post refunds. We are not responsible for payment processor or bank delays.

12. Abuse and fraud

We may deny refund, replacement, coupon, or store credit requests that appear fraudulent, abusive, unsupported, inconsistent, excessive, or made in bad faith. Subject to applicable law, we may cancel orders, limit future purchases, restrict support channels, refuse promotions, preserve evidence, or report fraud.

13. Contact

Refund questions may be sent to info@cutawaypoint.com.


 

 

14. Evidence preservation and normal wear

You must preserve the Product, packaging, labels, accessories, inserts, shipping materials, photos, videos, tracking records, and other evidence of the issue while we review your request. Discarding, altering, using, washing, modifying, repairing, or damaging evidence may limit our ability to provide a discretionary remedy, except where applicable law requires otherwise.


We may deny a return, refund, replacement, exchange, or store credit for Products affected by normal wear and tear, scratches, improper cleaning, improper storage, accidental damage, misuse, unauthorized repair, unauthorized modification, or use outside the Product's intended purpose, except where applicable law requires otherwise.

15. Store credit, gift cards, and discretionary remedies

Store credit, discount codes, gift cards, replacements, exchanges, partial refunds, or other goodwill remedies may be offered at our discretion, but they do not replace any refund or remedy required by applicable law.


Where applicable law requires a refund to the original payment method or another specific form of refund, we will provide the legally required refund instead of store credit, a gift card, or another discretionary remedy.


Gift cards or store credits, if offered, are subject to the expiration, fee, disclosure, and consumer-protection rules required by applicable law. We do not impose expiration dates or fees on gift cards or store credits except where legally permitted and clearly disclosed.